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Delivery & Tracking FAQ

To help our customers at Divine Respect Store, we have compiled the most frequently asked questions regarding our global delivery process and order tracking. As a global seller with 15 years of experience, we aim to provide a stress-free shopping experience for you and your pets.

How long does it take to process my order?

  • Every order is carefully prepared, quality-checked, and dispatched within 2 – 7 business days.

  • Our team at Divine Respect Store ensures that each item meets our high standards before it begins its journey to your door.

When will my pet’s treasures arrive?

  • Standard Delivery: Most orders arrive within 10 – 20 business days after the processing period.

  • International Reach: For select international locations, please allow up to 45 business days for your package to arrive.

  • Customs Processing: These extended timelines account for local customs inspections and regional postal processing that are outside of our direct control.

How do I track my order?

  • We provide a unique tracking number for every single purchase made at Divine Respect Store.

  • Once your items are dispatched, you will receive an email with your tracking details and instructions on how to monitor your package.

  • Please allow 3 – 5 business days after receiving your code for the tracking information to update in the carrier's system.

Will my items arrive in one package?

  • To ensure the fastest delivery for each specific product, orders containing multiple items may occasionally be shipped in separate packages.

  • Each package will have its own tracking number for your convenience.

What is your Safe Arrival Guarantee?

  • Every item is shipped in secure, eco-friendly packaging to ensure it arrives in perfect condition while minimizing our environmental footprint.

  • If your order arrives damaged or incorrect, please reach out to us at support@divinerespect.com so we can make it right.

What should I do if my tracking hasn't updated?

  • If your tracking information has not been updated for more than 30 business days, please contact our dedicated support team.

  • We will investigate the status of your package and provide a resolution as quickly as possible.

Are there any customs or import fees?

  • Depending on your country's regulations, your package may be subject to local import duties or taxes.

  • These fees are determined by your local customs office and are the responsibility of the customer.