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Refund & Returns Policy | Divine Respect Store

Refund & Returns Policy | Divine Respect Store

At Divine Respect Store, we are committed to providing premium, hand-picked essentials for your pets. As a global seller, we understand that sometimes things don't go as planned. Our policy is designed to be as stress-free as possible for both you and your pet.

1. Our 30-Day "Hassle-Free" Guarantee

We offer a 30-day satisfaction window from the date your order is delivered. Because we ship our trending pet products globally and utilize eco-friendly practices, we aim to reduce our carbon footprint by avoiding unnecessary return shipping.

  • No Physical Returns Required: In most cases of damage or error, we do not require you to mail the item back to us. This saves you time and shipping costs.

  • Eligibility: To be eligible for a resolution, you must contact us within 30 days of receiving your item with proof of the issue.

2. Damaged, Defective, or Incorrect Items

We take great pride in our Safe Arrival Guarantee. Every order is shipped in secure packaging, but if an accident happens during its journey:

  • The Process: Please inspect your order upon arrival. If an item is damaged, defective, or the wrong product, email us immediately at support@divinerespect.com.

  • What to Include: Please attach a clear photo or short video of the damaged item and your order number.

  • The Resolution: Once verified, we will either send a 100% free replacement or issue a full refund to your original payment method. You can keep the original item—no return shipping is necessary.

3. Lost or Delayed Packages

We provide Tracked Worldwide Delivery for every purchase.

  • Standard Window: Most orders arrive within 10 – 20 business days.

  • International Reach: For select locations, please allow up to 45 business days for local customs processing.

  • Resolution: If your tracking hasn't updated for more than 30 business days (or 45 for select international regions), we consider the package lost and will issue a full refund or replacement.

4. Non-Refundable Items

For the health and safety of all "Divine Pets," we cannot offer refunds on the following used items:

  • Hygiene Products: Used grooming tools, pet brushes, and lick mats.

  • Customized Gear: Any items personalized specifically for your pet.

  • Final Sale Items: Products purchased during clearance events.

5. Cancellations & Change of Mind

  • Fast Processing: Because our orders enter the preparation phase within 2 – 7 business days, cancellations can only be made within 12 hours of purchase.

  • Change of Mind: If the item arrived in perfect condition but you simply changed your mind, please contact us. While we don't accept physical returns, we may offer a partial refund or store credit to ensure you are happy with your experience.

How to Submit a Claim

  1. Email: support@divinerespect.com.

  2. Subject: Refund Request - [Your Order Number].

  3. Body: A brief description of the issue and your attached photo evidence.

Our team at Divine Respect Store  will review your request and provide a resolution within 48 hours.