Straightforward support for pet parents
Have a question about sizing, delivery times, or our vetting process? Get a clear, direct answer from our team within one business day.
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We don't use automated bots. A real team member will review your inquiry and get back to you within 24 hours.
Frequently Asked Questions
How long does shipping take?
How do you vet your products?
Orders typically arrive within 7 to 12 business days. We provide tracking numbers as soon as your package is dispatched so you can follow its journey.
Every item in our catalog undergoes durability testing with active pets to ensure it survives daily wear and tear before we make it available to you.
What is your return policy?
Can I modify my order?
We accept returns within 30 days of delivery. Simply reach out to our support team with your order number to initiate a straightforward return process.
Because we process orders quickly to ensure fast shipping, modifications must be requested within 2 hours of placement. Contact us immediately for changes.