SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pets.divinerespect.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pets.divinerespect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My cats love this little scratcher.
Good
It was delivered quickly and is of excellent quality. It includes screws, adhesive pieces, and some catnip. I installed it on a table leg and filled the small openings on the back with some catnip. My cat loves it 😊
It’s great! The comb has dedicated holes for catnip, easy to install (i just glued it with the glue that came with the comb but it also comes with screws for more security), so far my cat hasn’t yanked it from the wall (already tried lol). Easily removable comb part to clean it and to put it back in. My cat seems to enjoy it 😌
Perfect
Very useful tool to please the cats and making them happy at home! Love rubbing against the comb!
Great for cats who love scratches. Solid piece,dont need to attach. Let the cats decide.
My cat loves it
This is a great product especially for when you are not able to give your cat that attention. It also comes with a little packet of catnip
We bought this for a stray cat who shows up from time to time. he likes rubbing his body on us so we tied it on one of the chair legs in the front porch. he eats and he rubs himself on the scratcher. he seems to enjoy it.
My cat loves it sooooo much.
Item is as pictured , my cats love these would recommend, received quickly to the united states. No communication was needed with the seller.
This is going to look great on the wall as you enter the room. I have one for each friend. Excellent design and texture.
Arrived quick and as described also attaches to corner walls very firmly my cat goes to town on it and its not moving will recommend 5 stars
I haven’t used the product yet, but i just put it on and hopefully my cat will be able to brush his beautiful face on it
Received it early. My cat loves it
Cute my cat loves it !
Seems to stick so far! Comes with screws to go in the wall as well. I think my kitty will like it very much. Comes with complimentary catnip. It’s very large.
Same great product! Thank you very much!
Good quality