SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pets.divinerespect.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pets.divinerespect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely love this dog brush i wasn’t able to brush my dog through either one of my pregnancies which were back to back and i have two beautiful sons because of it, but i had a raggedy dog. My beautiful australian shepherd is beautiful once again thanks to this awesome dog brush and the mechanism on the back that makes it easy to clean is amazing. I’m very very fond of this.
Love it! Was worried it was going to be unsturdy and not work to push and remove hair but it’s super smooth and sturdy. My cat loves it and helps minimize the chance of hairballs
I was pleasantly surprised by the brush for my little Asia. I should mention that there is a button that retracts the brush's bristles to collect hair clumps. I recommend this product with a rating of ⭐️⭐️⭐️⭐️⭐️.
Great
Order dec 11 - 23 arrived Nice comb for pet Merry christmas & happy new year Thanks seller 👍
This brush is great and i love the button on the back that allows me to grab all of the hair. Amazing for its price.
Works great my dog loves it.
A very handy and effective brush for my pussycat.
Works good
Nice quality brush!, especially for large breed dogs
Stunning does the job, with one click you can clean all the hairs.
My cats love it. ❤ 😍 💖 ❣ Especially my jake. When he sees it he rolls over to get a belly brush. He's so funny.
Sturdy easy to use, very good product to reduce clean up of hair other brushes dont hold hair like this.
This dog brush is awesome, i used it on my dog and was surprised of what came off her coat, and very easy cleanup, just press the button and it releases the dog hair. I am not a robot, i am human and this product is great!
Perfect for my Canine He loves his new brush.
It works very well!! But my pets don’t have a lot of hair to shed
This really does help my dog sheds and it really works nicely and does not hurt my dog or cats
This is not my first order, my cats love it, it removes a lot of fur, it's great, good quality. The first one lasted 3 years. I brush my cats every day, fast and secure delivery, thank you seller, I recommend.
The order arrived in 2 weeks, it looks like it's good material, moldable for different types and sizes of cats' fur, and it doesn't bother my cats. Recommended.
This is my second purchase, the brush is excellent - I recommend it!